Hi, I'm Sana Malik
With a decade of experience spanning customer service, sales, administration, team leadership, and customer success, I bring a well-rounded skill set to every role
About Me
With a decade of hands-on experience in customer service and a strong foundation in both Power BI and web development, I bring a unique blend of skills to the table. My career has been driven by a passion for solving complex problems and delivering exceptional results.
Customer Service Expertise: Over the past 10 years, I’ve honed my skills in customer service by working across various industries and handling a wide range of customer interactions. .
Power BI Proficiency: My expertise in Power BI allows me to transform data into meaningful insights and visualizations.
Web Development Skills: In addition to my customer service and BI experience, I have a strong background in web development. I specialize in creating responsive, user-friendly websites that meet the needs of clients and their audiences.
Digital Marketing: Leveraging online channels to connect with target audiences, drive engagement, and boost conversions.
My Services
Customer services
I’ve crafted and executed strategies to enhance customer satisfaction and loyalty. My approach involves leveraging data insights to continuously improve service quality and optimize the overall customer journey.
Digital Marketing
I specialize in digital marketing strategies that drive brand growth and online engagement. From targeted campaigns and SEO optimization to data-driven analytics, I create impactful solutions that enhance visibility and achieve measurable results.
Power BI
I excel in leveraging Power BI to transform complex data into intuitive, interactive visualizations and reports. My expertise enables organizations to gain actionable insights, drive strategic decisions, and optimize performance through data-driven analysis.
Web Development
I create custom, responsive websites that blend functionality with aesthetic appeal, ensuring an engaging user experience across all devices. My web development expertise includes front-end design, back-end integration, and performance optimization to meet your business goals.
Work Experience
Develop and deliver comprehensive training programs for e-commerce platforms and customer facilitation to enhance team skills and streamline operations.
Driving customer satisfaction and loyalty by proactively addressing needs, optimizing service use, and ensuring long-term success.
Hiring staff, delegating tasks, and overseeing sales team for effective and efficient sales performance management. Enabled the business to meet its sales targets.
Develop and deliver comprehensive training programs for e-commerce platforms and customer facilitation to enhance team skills and streamline operations.
Customer portfolio management, churn reduction, onboarding,, feedback, training, complaint resolution, engagement,
issue exploration, and communication for service excellence.
Training, CRM usage, monitoring call metrics, quality assurance, performance
reviews, reports, process suggestions, issue resolution, and team motivation
for customer service.
My Latest Projects
Endorsements I Received
I am thrilled to recommend Sana Malik Javed, who was an outstanding player in our team at VavaCars. Sana showcased exceptional talent and dedication, quickly establishing herself as the backbone of our operations.
I wholeheartedly recommend Sana for any position or endeavor they may pursue. Her strong work ethic, and outstanding interpersonal qualities make her an invaluable asset to any organization.
I highly appreciate your level of professionalism and your contribution to our team. You are smart reliable quick in understanding task and a hard worker.